Screen TimerSupport
Contact us
Email [SUPPORT EMAIL]. We usually reply within 2 business days.
To help us help you, include your iPhone model, iOS version and what you expected to happen. Please don't send passwords or payment details.
How does Screen Timer work?
You choose the apps to limit and set a daily total, a session length and a break between sessions. When you open a limited app, a session starts and counts down in the Dynamic Island. When it reaches zero, the app locks and the shield shows when your next session opens.
Why does the countdown stop when I leave the app?
On purpose. Screen Timer counts real use: the countdown waits while you're out of the limited apps and goes on when you come back.
Which iPhones show the countdown in the Dynamic Island?
iPhones with a Dynamic Island running iOS 26.1 or later.
Why does Screen Timer need Screen Time permission?
Apple's Screen Time permission is what lets the App lock the apps you choose. You pick those apps in Apple's own picker, and the App only gets anonymous tokens for them. Your choices and usage never leave your iPhone. See our Privacy Policy.
How do I turn Screen Timer off?
Change or remove your limits in the App. To stop it completely, turn off Screen Timer's access in iOS Settings under Screen Time, or delete the App. Deleting the App doesn't cancel a subscription (see below).
How do I cancel my subscription?
- Open Settings on your iPhone.
- Tap your name, then Subscriptions.
- Tap Screen Timer, then Cancel Subscription.
Cancel at least 24 hours before the end of the current period (or free trial) to avoid being charged for the next one. You keep access until the end of the period you've paid for. Apple's guide: Cancel a subscription from Apple.
How do I get a refund?
Purchases are processed by Apple, so Apple handles refunds. Request one at reportaproblem.apple.com: sign in, choose "Request a refund", and select the Screen Timer purchase. We can't issue refunds ourselves.
I paid but the App doesn't show my subscription.
Make sure you're signed in with the same Apple ID you bought it with, then tap "Restore Purchases" on the subscription screen in the App. If it still doesn't work, email us with the order ID from reportaproblem.apple.com.
Do you collect my data?
No account, no ads, no tracking. Your Screen Time choices, limits and sessions stay on your iPhone. The only data that leaves the App is what's needed to check your subscription. The Privacy Policy has the details.